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Office 365 Support

Installing Office 2016 on personally owned devices

  • Go to https://portal.office.com and login using your WCU credentials.
  • Click the “Install Office Apps”
  • Click Office 2016
  • Follow the on-screen prompts

 Office 365 Program Screenshot

Supported Apps

Any questions related to the default set of productivity apps (Word, Excel, PowerPoint) can be directed to the WCU Help Desk. Visit https://support.microsoft.com/ for technical assistance using apps found in the Microsoft library.

Icon Name Function Support
Microsoft Excel Logo Excel Online Spreadsheets Full
Microsoft OneNote Logo OneNote Note Taking Full
 Microsoft Powerpoint Logo PowerPoint Presentations Full
 Microsoft Word Logo Word Online Document Processing Full
Microsoft OneDrive Logo  OneDrive Cloud Storage and Sharing Full

Note: Microsoft Project and Visio are not available through Office 365. Contact the Help Desk for installation details.

Accessing OneDrive

OneDrive can be accessed in multiple ways from a variety of devices. Recommended methods differ depending on the ownership, type and operating system of the device.

  • Web Portal (using your browser)
  • OneDrive Client (local to your desktop or laptop)
  • Mobile App (Smart phone or tablet

Installing the OneDrive Client

  1. Login to the Office 365 Portal at https://portal.office.com using your AU email address and password.
  2. Once logged in, click on the OneDrive title.
  3. A new tab should open with a web view of your files and folders in OneDrive.
  4. You can now view, edit, share, and download your files and folders through the web interface. 
  • If your computer is running Apple OS or Windows 7, contact the Help Desk
  • If your computer is running Windows 10 follow the steps below
    • Steps 1, 2, 3 via November note
  • From the App Store, or Google Play search for “Microsoft OneDrive” and select install.
  • Once installed, open OneDrive, press “Sign in”
  • Following the onscreen instructions, use your WCU login credentials when prompted
  • Login to the Office 365 portal at https://portal.office.com, using your WCU login credentials.
  • Click the Icon for OneDrive.
  • Click Sync

Screen shot of OneDrive

  • The browser will open the OneDrive client on your computer.

Note: If there is no OneDrive client on your machine, or if it needs to be upgraded, you will see the following window. Click the link and follow the prompts to install the latest version of OneDrive:

Screen shot of login process

Syncing OneDrive

  • Any files saved within the OneDrive client will automatically to the server. To pulls files down from the server to a new or specific device, follow these steps.
  • Using Chrome or Firefox, login to the Office 365 portal at https://portal.office.com, using your WCU login credentials.
  • Click the icon for OneDrive
  • Click Sync

OneDrive Screenshot

  • The browser will open the OneDrive client on your computer.
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